Customer Service Manager – Innisfil

The Customer Service Manager is responsible for delivering a high-quality customer service experience to both internal and external customers. This position will focus on all aspects of customer satisfaction and customer loyalty, as well as lead and build our Service Writer team. Through strong communication and active listening, you will effectively represent the customer, develop and foster lasting customer relationships and manage the Service Writer team. This position will develop efficient and effective workflow processes, ensure compliance of the process and facilitate changes. This position reports directly to the Regional Director – JJE East.

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